Shipping and Delivery
All orders are shipped from Salt Lake, Utah. Orders are typically processed and shipped within 2-3 business days.
Orders placed on Fridays will not be processed until the following week, as our warehouse is closed on weekends. Orders placed on a Holiday will be processed within 1-3 business days after the Holiday.
Once placed, orders cannot be canceled or modified. This includes but is not limited to requests to change product size, product color, and address change.
| Service | Rate | Expected Delivery Time |
| Free Shipping* | Free | 2-5 Business Days |
| Standard Shipping | $7.95 | 2-5 Business Days |
| Priority Shipping | $17.00 | 2-3 Business Days |
| Expedited Shipping | $25.00 | 1-2 Business Days |
*AK, HI, and APO Ground Shipping is $10. US Territories (APO, FPO,DPO) Ground Shipping $25. Expedited shipping not available.
We offer free Ground Shipping on all orders $75 and over to the continental U.S.
*Please note that Holidays and sales may delay the shipping process. We will do our best to fulfill orders as quickly as possible.
*While these delivery times are expected, we unfortunately do not have control over any delays that may be caused by USPS or UPS including weather delays.
*Please note that shipping fees are non-refundable.
INTERNATIONAL SHIPPING
| Service | Rate | Expected Delivery Time |
| Shipping to Canada | $30.00 | 2-4 Weeks |
| Shipping to International Destinations | $55.00 | 2-4 Weeks |
Make a Claim:
Downeast is not responsible for lost/stolen/damaged packages once an order has been shipped.
In the event your order is lost in transit where the status is not "delivered" after 14 days of the order date please reach out to our Customer Service Team to start a claim.
Claims for packages presumed to be lost where the status is “delivered” must be filed with the shipping carrier either USPS or UPS.
