Please allow 24 hours during weekdays for us to respond. Otherwise we will respond on the next business day
Monday through Friday 9 AM – 5 PM MST
Monday through Friday 9am-5pm MST
WHEN CAN I EXPECT MY ORDER TO SHIP?
Most in-stock items ship within 1-3 business days of ordering. Our business days are Monday through Friday. Please note that we do not ship on Saturdays, Sundays, or nationally observed US holidays.
CAN I CANCEL OR MODIFY MY ORDER BEFORE IT SHIPS?
Unfortunately, we are unable to make changes (including cancellations) to orders after they have been submitted as they go directly to our warehouse for processing.
DOES DOWNEAST COVER RETURN SHIPPING COSTS?
Unfortunately, we do not cover the cost to return your items.
If you received a defect item in your order please contact Downeast at firstname.lastname@example.org for help before shipping any defective item back.
HOW DO I RETURN MERCHANDISE
Visit our return policy for more information
Please follow our return process using our return portal
In-store purchase can only be returned in-store.
**Be aware Downeast does not cover return shipping costs
IF I MAIL A RETURN, WHEN WILL I BE REFUNDED?
Most returns will process in approximately 1 week from the time that we receive it at our warehouse.
A refund will then be credited back to your original method of payment, and will post approximately 3-7 business days after the processing date, depending on your financial institution. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. Orders paid with a Gift card will be refunded in the form of a merchandise credit.
DO YOU OFFER PRICE ADJUSTMENTS?
If you have purchased items that have been marked down to a new price, we will gladly offer you a one–time price adjustment on full-price purchases only. Please contact us with an original sales receipt within 14 days of original sales purchase. We do not honor any price adjustments on a promotional change within our stores.
For online or phone orders, please call 1-800-337-3076 or email email@example.com. We do not offer price adjustments on shipping charges.
For store purchases, please contact or stop by your local store. Visit our locations page to find the location nearest you.
WHY IS MY CARD BEING DECLINED WHEN I TRY TO PLACE AN ORDER?
This is likely because we could not obtain an authorization from your credit card company. You may wish to contact the issuing bank of your credit card regarding this matter, and then inform us of any additional information.
Or it may be there is some missing piece in the billing information that does not match what billing information is on that card. In any case the system will try to run the card as many times as you try. There may be pending charges on your online portal but they will not post to your account. Depending on your financial institution any pending charge should drop off by the following business day.