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CONTACT INFO:
To place an order, please contact your regional sales representative.
JESSICA
RUFENACHT: CA, NV, WA, OR, AK, HI
(213)
622-2064 (815)
572-5090 fax jessica@karmashowroom.com
Showroom:
Karma Showroom California Market
Center #B573
MCCALL CHRISTENSEN
: UT,
ID, AZ, MT, WY, CO
(800) 337-3076
X.1032 (866) 239-8574 fax sales@downeastbasics.com
Showroom: DownEast Basics Corporate Showroom 375 W. Hope Avenue Salt Lake City, UT 84115
GORDON PIPER
: GA, FL, AL, NC, SC, KY, WV, VA, TN
(404)
483-3556 (404) 506-9952 fax gordon@pincshowroom.com
Showroom: PInc Showroom Atlanta Apparel Mart #11E109A
STEWART PROSSER: TX,
OK, KS, AR, LA, MS, MO, NM
(214)
638-4461 (214) 638-2065 fax stewartp@flash.net
Showroom: Stewart Prosser Showroom Dallas Market
Center #14755
NICOLE MANNO: NY,
NJ, MA, VT, ME, RI, CT, PA, DE, MD, NH
(212)
391-1981 (212) 954-5113 fax nicole@five1five.com
Showroom: Five 1 Five Showroom 231 W. 39th Street
#602 NY, NY 10018
SHARI SIMON: MI,
OH, IL, IN, WI, ND, SD, MN, IA, NE
(248)
613-7544 (248) 624-7529 fax SSGarmento@aol.com
DOWNEAST BASICS
CORPORATE OFFICE
(800)
337-3076 x.1008 or x.1035 Customer Service
(866)
239-8574 fax wholesale@downeastbasics.com
DOWNEAST BASICS CORPORATE OFFICE
(800) 337-3076 x.1008 or x.1018 Customer Service
(866) 239-8574 fax
wholesale@downeastbasics.com
BILLING QUESTIONS
(801) 434-4158 X.18
(801) 434-4259 fax
billing@downeastoutfitters.com
New Account Set Up:
To get started, please fill out our New Account Questionnaire so that we may have your contact information and become better acquainted with your company. Fax this form to (866) 239-8574 or email it to sales@downeastbasics.com. We will then send back our wholesale sales kit to you with information on pricing and ordering.
Samples: For review of our product, please contact our sales office at (801) 467-7520 x.1032 so that we may help you place your order.
Minimums: Beginning with our spring 2010 collection, our minimums to order wholesale are $500 per season. We have 3 monthly deliveries per season, and you may split the minimum dollar amount between these 3 deliveries.
Ordering: Orders may be placed via fax to (866) 239-8574 or emailed to sales@downeastbasics.com Please contact our sales office for our current order form. Orders are filled and shipped Monday thru Friday, and you can expect to receive your order within 7-10 business days, when our products are in stock. We ship UPS Ground, and will either charge the shipment to your UPS account number or bill you for the shipping if you do not have a UPS account. Purchase orders are welcomed but not required. For your convenience, you may use our Purchase Order Form.
Payment: We accept all major credit cards and offer account terms pending credit approval. If you are interested in being considered for an account, please complete our credit application and once approved, we will notify you. Terms for an account are Net 30. All orders over $2,000 will need to complete our credit application process and all credit card orders over $5,000 will need to complete our credit card authorization form before the orders can be processed.
Sales Tax: Sales tax will not be charged if you provide us with your tax ID or tax exempt number, otherwise applicable state sales tax rates apply.
Returns & Exchanges: We want you to be completely happy with your DownEast Basics product. If you are unsatisfied with your order, you may exchange or return resellable (unworn, unwashed, unaltered) product within 30 days. If you have generated in store UPC barcoded stickers and placed them on our hang tags, they must be removed before you ship your return. You must complete our return request form and email it to wholesale@downeastbasics.com or fax it to (866) 239-8574 and receive approval before you may make your return. Upon inspection of returned garments, we will issue a credit to your account or credit card, or send replacement product at your request. All returns and exchanges will incur a 15% restocking fee in addition to freight charges.
Backorders: If we are out of stock in something on your order, a backorder will automatically be generated. If the item needs to be cancelled, we will notify you to remove it from your order.
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